Support & Help

FAQ

Is SaveMyChat free to use?

Yes! The current version of SaveMyChat is completely free to use. You can enjoy full access to all features at no cost.

Does SaveMyChat work with group chats?

Absolutely! SaveMyChat supports both individual and group chats. You can select multiple contacts and groups to export at once.

Is my data safe with SaveMyChat?

Yes, your data is completely safe. SaveMyChat runs entirely locally on your browser. We do not (and cannot) see your messages, passwords, or contacts. No data is ever sent to our servers.

What formats can I export my chats in?

SaveMyChat supports exporting in three formats: HTML (for easy browsing), Excel (XLSX) for data analysis, and JSON for developers. It also downloads all media files into a separate folder.

How long does it take to export chats?

The export time depends on the size of your chat history and the number of media files. Small chats may take a few seconds, while larger chats with many media files may take several minutes. You'll see a real-time progress dashboard during the export process.

What if I encounter an error during export?

If you encounter an error, please try the following:

  • Refresh WhatsApp Web
  • Restart the SaveMyChat extension
  • Ensure you have a stable internet connection
  • Check if you have sufficient storage space on your computer
If the issue persists, please contact us for further assistance.

Troubleshooting

Extension not working after installation

Solution: Try restarting your Chrome browser and ensure you have the latest version of Chrome installed. Also, make sure WhatsApp Web is open and logged in.

Media files not downloading

Solution: Check your internet connection and ensure you have sufficient storage space. Also, make sure the media files are still available on WhatsApp.

Export process is slow

Solution: The export speed depends on the size of your chat history and the number of media files. Please be patient and ensure your internet connection is stable.

Extension icon not showing in toolbar

Solution: Click on the puzzle icon in the Chrome toolbar and pin the SaveMyChat extension to make it visible.

Contact Us

If you have any questions, feedback, or need further assistance, please don't hesitate to contact us:

Terms of Service

By using SaveMyChat, you agree to our Terms of Service and Privacy Policy. Please read them carefully before using the extension.